INOVIX / Services
A chatbot that answers from what you have actually written: prices, opening hours, terms and common questions. When it does not know, it says so and passes the case to a person.
A general AI model knows a lot about the world and little about your business. So we connect the chatbot to your website, price list and the documents you choose, and tell it to answer only from them. If a customer asks about something that is not there, it says it does not know instead of guessing.
We test it on the questions your customers actually ask before it goes live. Bring the last fifty customer service emails if you can.
Complaints, returns and anything about money should often go to a staff member. We decide together which cases the chatbot hands over, and how: email, Slack, a form or straight into your CRM. The customer is told what happens next and when to expect a reply.
Conversations often contain personal data. We choose a model provider with a data processing agreement, turn off training on the conversations where possible and store the logs where you are in control. You can read what the chatbot has answered and correct the sources when an answer goes wrong.
A chatbot with your own sources and hand-over to staff starts at NOK 19,900 excluding VAT, like our other bounded AI solutions. Usage of the AI model comes on top; the provider bills it, and it depends on how many conversations run. We estimate it before you decide.
Questions & answers
Yes, every AI model can be wrong. We limit the risk by letting it answer only from your sources, testing it on real questions and having it say when it is unsure. You should read the logs regularly, especially at first.
Yes. It normally answers in the language the customer writes in, even when the sources are in Norwegian. We test the languages most of your customers use.
Yes, if your system allows it. Then we connect the chatbot to your booking system or store, and it only acts within what you have approved.
Connect enquiries, documents and customer follow-up in one workflow. INOVIX builds automation around your existing systems, with explicit approvals and ownership.
Connect customer information, enquiries and documents without unnecessary duplicate entry. INOVIX builds integrations with clear rules for data, ownership and failures.
A useful first solution often sorts enquiries, creates a case and drafts a reply for a person to review. Here is a concrete workflow, failure cases and an illustrative calculation to use before investing.
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